Last updated: October 28, 2026

We want you to love what you ordered. Here is how returns, refunds, and exchanges work at Wonderfully Tangled Prints.

Finished 3D prints

• Damaged or defective on arrival: Contact us within 7 days of delivery with a photo and we will reprint and reship at no cost, or refund you in full — your choice.
• Changed your mind: Unused, undamaged items may be returned within 14 days of delivery for a refund of the item price. Return shipping is the buyer’s responsibility unless the item was damaged or we made an error.
• Custom and personalized prints (custom colors, sizes, names, or files you supplied) are made to order and cannot be returned unless they arrive damaged or differ from what was agreed.

3D print files (digital downloads)

• Because STL files are delivered instantly and cannot be “returned,” all digital file sales are final.
• If a file is corrupted, will not open in common slicers, or has a genuine geometry defect, contact us and we will fix the file or refund the purchase.
• Print results depend on your printer, filament, and settings; a print not turning out the way you hoped is not a file defect, but we are happy to help troubleshoot.

Printer supplies

• Unopened filament, parts, and tools may be returned within 14 days of delivery for a refund of the item price. Opened filament spools cannot be returned.
• Defective parts will be replaced or refunded — contact us with details and photos.

How to start a return

Email us through the Contact page with your order number and a short description (plus photos for damage). We will reply with next steps within 2 business days. Approved refunds go back to your original payment method within 5–10 business days of our receiving the item or confirming the issue.

Shipping problems

If a package is marked delivered but has not arrived, please check with neighbors and your carrier first, then contact us within 7 days so we can help open a carrier claim.